Frequently Asked Questions

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  • Where do I find technical specifications, dimensioned drawings or CAD data?

    You will find these in the Product Database.


  • Where do I get information about replacement parts?

    Please order replacement parts through your plumber.
    If you have a question about replacement parts you can contact the local representative office which is closer to you. 

    If you do not find your region in the list, please send your request by using our contact form.
    Our customer service will be happy to assist you.


  • What do I have to be aware of when buying products with a KeraTect® finish?

    You don't have to follow any specific cleaning instructions for products with KeraTect®.
    KeraTect® is a completely new and innovative ceramic glaze. It is fired to form a lasting bond and is non-porous.
    Even harsh cleaners, disinfectants, and high-pressure cleaners won't damage the easy-care surfaces. In addition, the smooth surfaces make cleaning much easier.
    KeraTect® - the low-maintenance glaze for eternity - further information can be found here.


  • How do I take care of my sanitary products?

    We offer tips for easy cleaning and care of your products here.


  • What do I do in case of complaints?

    In case of complaints, you can contact the local representative office which is closer to you. 
    If you do not find your region in the list, please send your message by using our contact form.
    Our customer service will be happy to assist you.


  • Where do I find price information for the products?

    As a manufacturer we can not give you prices for specific models. Your plumber can give you price information or you can obtain this information from retailers' showrooms. 

  • In which showroom close to me can I see a specific product?

    You can contact the local representative office which is closer to you. 
    If you do not find your region in the list, please send your request by using our contact form.
    Our customer service will be happy to assist you.


  • Can I buy directly from Keramag?

    You can only buy our products through a retailer. Please contact the local representative office which is closer to you to receive information about the suppliers in your neighbourhood. If you do not find your region in the list, please send your request by using our contact form

    Our customer service will be happy to assist you.